Explore this knowledge base where we deep dive into "user consent" and show you how to build a user-centric system that helps you stay compliant and win customer trust.
2. Data Exploitation and the Need for Consent Management.
3. What is User Consent?
4. The Importance of User Consent
5. The Process of Consent Management
6. Consent Management Platforms
7. Why do you Need a Consent Management Platform?
8. Best Practices for Consent Management
9. Quadrant's Consent Management Platform for Mobile
Welcome to our Consent Management Knowledge Base!
In today's intricate digital economy, customers have more choices than ever. To remain profitable, businesses need to reduce customer churn, retain existing clients, and improve their lifetime value. But why do customers turn away from a business?
Modern app users are driven by experience - ease of use, innovation, speed, consistency, and the most important of all, trust. To deliver personalised experiences, businesses leverage data collected on digital platforms like websites and mobile applications. While this data can fuel growth, users will get frustrated and question your business integrity if there are no constraints on using their data.
Acknowledging your users, respecting their privacy, and seeking their permission can create exceptional business value with minimum user frustration. However, most business owners are not sure how to address privacy and consent.
The current regulatory environment further complicates things. For example, consent violations under GDPR are classified under the category 'Insufficient legal basis for data processing.' So far, more than 150 fines amounting up to well over €120 million have been levied under this category. The law expects businesses to be compliant, which takes resources away from their primary business activities.
Through the following chapters, we will learn about what consent management is, why it is important, and how to manage consent in mobile apps.
Used in the right manner, data can potentially cure cancer, close the wage gap, and prevent us from catching an infectious disease (like Covid-19). But the misuse of personal data is all too common. We have seen many examples in the last few years where businesses and governments violated the spirit - and often the letter - of privacy laws.
The data breach at Equifax, the Facebook–Cambridge Analytica data scandal, reports about audio data collected by smart speakers like Amazon Echo, privacy concerns around DNA data collected by 23andMe, and countless other incidents have escalated people’s concerns around the misuse of their personal information.
As a result, regulatory bodies worldwide have introduced strict compliance mandates to control how businesses collect and manage data. Data collectors should obtain explicit consent from consumers before using their personal information, and failure to comply can lead to monetary fines, reputation damage, and lawsuits.Over 100 countries have enacted data privacy laws, of which at least 41 mention user consent specifically. Some of the regulations that have stringent conditions for gathering user consent are:
Regulations define “user consent” differently.
Broadly speaking, user consent is the agreement for storing, using, and transferring an individual's data by businesses, researchers, healthcare providers, and more.
For a long time, data acquisition on digital platforms was mostly unregulated. Simply visiting or browsing websites or mobile applications was considered as implied consent for data processing and usage.
However, the increase in the collection of people's private information for business gains brought along concerns around data rights and privacy. Under various data privacy regulations, the processing of user data requires explicit informed consent. Apart from being a regulatory requirement, explicit user consent has now become the baseline for the ethical use of data to deliver personalised offerings, create meaningful conversations, or simply improve customer experience.
The data collected on digital platforms can provide powerful insights, helping businesses make better, profitable decisions. But with the increased awareness and concerns around data privacy, you now need permission to use your user's data.
Establishing a framework for ethical use is critical, especially when it comes to personally identifiable information. Data privacy laws like GDPR, CCPA, etc. have highlighted this need for privacy and how user data should not be considered a free-for-all resource. These regulations put the users in control of their information, and there are strict penalties for processing their data without valid consent.
Moreover, user-consent is the new currency of trust. To earn consumers' trust and business, companies need to exhibit their seriousness towards data integrity.
In a recent report, Gartner predicts that in 2023, brands that put in place user-level control of marketing data will reduce customer churn by 40% and increase lifetime value by 25%. Customer churn can be reduced by giving users more control, not less, over their data.
We have established the need for ethical data use and introduced the concept of consent. In practical terms, businesses need to build a new a whole new process of gathering user consent and handling its entire lifecycle within your digital platforms.
This process is called Consent Management. It helps your business to gain consumers’ consent to use, store, manage, and share their data while allowing them to modify or opt-out of their earlier preferences at any point in time.
Step 1 – Inform your users that their data is being collected.
Step 2 – Provide them information about what data points are being collected.
Step 3 - Allow users to decide if they agree to the specific purposes of data processing.
Step 4 – Record consent data in an accessible format with a timestamp.
Step 5 – Allow users to change previous permissions or to withdraw consent.
Step 6 – Provide users with options to request access or deletion on their data.
But how do you build these settings and capabilities into your digital products and websites? How do you efficiently record, manage, and lawfully process user data? How do you provide your users with the option to modify or opt-out of earlier agreements and maintain an accurate record of consent-related activities?
A Consent Management Platform (CMP) is an automated solution that manages the entire lifecycle of permissions around the usage of an individual’s personal data. A CMP helps you...
All businesses today use data to derive insights that can help them grow. Some companies acquire this data from other sources, while some generate their own (for example, mobile application publishers). Data monetisation is the process of identifying value and creating revenue from data. Data collectors can also monetise their data by exchanging or selling it or use it to boost advertisement efforts to resell/upsell to their own customers, and more.
With increasing awareness around data privacy and rights, data collectors have a great responsibility at their hands. Businesses now need to incorporate greater transparency into consumer data collection to use this data ethically. According to Gartner’s Top 10 Trends in Data and Analytics for 2020 - By 2022, 35% of large organisations will be either sellers or buyers of data via formal online data marketplaces, up from 25% in 2020. To monetise data assets through data marketplaces, data and analytics leaders should establish a fair and transparent methodology by defining strict data governance and compliance policies.
Data privacy regulations have changed how businesses acquire and use user data. Unlike before, your app's continued usage or browsing your website is not considered a valid expression of consent. Data privacy laws such as the GDPR and the CCPA require that:
- Businesses gather explicit consent and maintain proof-of-consent records.
- Users are presented with the choice to allow, restrict, or deny the collection of their data.
- Users must be able to modify their consent parameters or opt-out of previous consent agreements.
- Businesses delete all data related to a user at the user's request.
Businesses should conduct periodic privacy assessments, upgrade consent procedures with changing guidelines, and document each step of the consent lifecycle to respond to audits when required. Failure to comply with consent conditions and audit deadlines can incur monetary penalties and legal consequences.
Introduced in 2018, the European Union's GDPR, demands that companies ask for consent upfront and failure to comply can cost up to €20 million or 4% of the worldwide annual revenue of the prior financial year, whichever is higher. These fines apply to the infringement of the basic principles for processing personally identifiable information, including conditions for consent, under Articles 4, 6, 7, and 8, 9, and 13, etc.
The CCPA requires businesses to specifically inform consumers about what data is being collected and for what reason. Companies must also give consumers explicit notice and an opportunity to opt-out before re-selling personal information. The CCPA also prohibits selling personal information of a consumer under 16 without consent. Under CCPA, businesses can face a penalty of $2,500 per violation, or up to $7,500 per violation if intentional.
Based on the APP The deliberate or accidental misuse of personal information; for example, the collection or disclosure of private information about an individual, without the individual's consent can lead to fines up to $2.1 million for serious or repeated breaches, to the greatest of $10 million or three times the value of any benefit obtained through the misuse of information or 10% of a company's annual domestic turnover.
The PDPA requires organisations to obtain the consent of the individual before collecting, using, or disclosing their personal data and the purpose for which the personal data is collected. Individuals must also be allowed to withdraw consent at any time. The violation of consent terms under PDPA can allow the Personal Data Privacy Commission to levy a penalty of up to S$1 million.
Managing user consent for a large volume of users cannot be done manually and must be automated. Data businesses must have deep legal expertise and technical know-how to establish a consent management system. And both of these must integrate well with their digital platforms. Like with any technology solution, there are two options to implement a CMP: build or buy.
If you are a small-medium business or an independent app developer, you might not have the in-house expertise to build your own consent management platform. Even if you manage to develop one, the cost, effort, and time required to keep it up to date can be taxing. Moreover, the diversity in data privacy regulations requires legal expertise, and your obligations don't end once consent is obtained. You must keep up with changes in regulatory guidelines and new laws as they are introduced.
It is faster, easier, and cost-effective to use a plug-and-play solution. A configurable, third party CMP can be a self-sufficient tool that offers your users complete choice and control over their data while ensuring compliance and minimising your business liability.
Given the high stakes compliance environment and the need for a user-centric approach, consent management should be at the core of your data operations. Here are some best practices to establish an effective consent management system:
1) Assess privacy regulations applicable to your country, region, or industry and the terms and conditions for user consent.
2) Build a transparent framework to let users permit or prevent the collection of their data and modify permissions with ease.
3) Maintain a record of when consent was obtained, altered, or withdrawn and ensure the security and integrity of these records.
4) Keep consent collection requests separate from generic terms and conditions and avoid technical and legal jargon.
5) Design a simple and uncluttered interface to avoid user frustration keeping smaller form factors and devices in mind.
6) Assess the costs, expertise, and effort required to build an in-house CMP and plan for periodic updates and upgrades.
7) Seek a plug-and-play solution to make up for the lack of in-house legal and technical expertise.
Unrestrained use of personal information is no longer a viable way of monetising your digital platforms. Visitation, continued browsing, and accepting cookies are no longer a form of agreement for harvesting users' data. Businesses need to respect user privacy and do not have the luxury to ignore the importance of consent collection.
Implementing a consent management platform fosters a user-centric data culture and helps establish compliance with privacy laws, avoiding unwelcome attention from regulators. This culture can give you an ethical and fair usage edge, earning you the trust of customers and resulting in business growth.
The Quadrant Consent Management Platform (QCMP) is a fully featured CMP tailored to mobile application publishers and developers. It covers the whole user consent lifecycle. QCMP is certified by the IAB's Transparency and Consent Framework and ensures fair collection and usage of consumer data.
In QCMP, each consent interaction is recorded on an immutable blockchain, ensuring that you are always audit-ready. The best part: QCMP can be added with only a few lines of code into an Android or iOS application, saving time, costs, and effort.
How can I integrate QCMP with my mobile app?
QCMP is an easy to implement, configurable SDK that can be installed within any mobile application using only two lines of code saving time, costs and effort.
Is QCMP available right now?
QCMP is currently in closed beta and will be made available in Q2 2021. To learn more, reach out to us at email@example.com
Can QCMP provide an audit trail?
Yes! With QCMP, you can leverage an immutable blockchain ledger of your consent lifecycle that is readily available for compliance audits.